Troubleshooting

Having trouble? Here are solutions to the most common issues.

Scores Not Syncing

Symptoms: Games or scores on one device don’t appear on another.

Solutions:

1. Check that iCloud is enabled for Keeping Score! — go to Settings → [your name] → iCloud → Apps Using iCloud and ensure the toggle is on
2. Make sure both devices are signed into the same iCloud account
3. Check your internet connection — sync requires network access
4. Open the app on both devices — this can trigger a sync
5. Wait a few minutes — large sync operations may take time on slow connections

Duplicate Personas

Symptoms: The same persona appears twice in your library.

Solutions:

• The app automatically merges duplicate personas — this happens silently in the background
• Duplicates most often occur when the same persona is created on two devices before they sync
• If duplicates persist, ensure both devices have a network connection and open the app on each
• The merge is case-insensitive: “Alice” and “alice” are treated as the same persona

Learn more about deduplication.

Timer Not Working as Expected

Symptoms: Timer seems stuck, doesn’t resume, or didn’t auto-complete the game.

Solutions:

• Timer paused? Check if the timer is paused — tap the play button to resume
• App closed? Timer state is saved to the database and survives app restarts. Reopen the app and the timer continues from where it was
• Calculator open? If the calculator was open when the timer expired, game completion is deferred until you close it
• Game reopened? Reopening a completed game suppresses the timer expiry so you can continue playing

Widget Not Updating

Symptoms: The Home Screen widget shows stale scores.

Solutions:

1. Open the app briefly — this triggers a widget refresh
2. Remove the widget and re-add it
3. Check that the widget is configured to show the correct game
4. Restart your device if the issue persists

Widgets refresh on a system-managed schedule, so there may be a brief delay after score changes.

Game Not Appearing in Spotlight

Symptoms: A game doesn’t show up when searching in iOS Spotlight.

Solutions:

1. Open Keeping Score! — this triggers reindexing
2. Wait a moment — Spotlight indexes content asynchronously
3. Try searching by player name in addition to game title
4. Check that Spotlight is enabled for Keeping Score! in Settings → Siri & Search

App Feels Slow

Symptoms: The app is sluggish, especially the game list.

Solutions:

• Many active games? Finish completed games — the Playing filter shows only active games for faster browsing
• Close and reopen the app to clear any cached state
• Ensure your device has available storage — very low storage can affect all apps

Can’t Connect to AirPlay

Symptoms: The TV leaderboard doesn’t appear when connecting to AirPlay.

Solutions:

1. Make sure both devices are on the same Wi-Fi network
2. Try disconnecting and reconnecting to AirPlay
3. Check that your AirPlay receiver is powered on and available
4. Restart both the iPhone/iPad and the AirPlay receiver if needed

The app detects external displays automatically — no configuration is needed within Keeping Score!

Still Need Help?

• Check the FAQ for answers to common questions
• Contact us for direct support